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Warranty Policy

A one (1) year limited repair hardware warranty is given for defective products to the original purchaser for a period of twelve (12) months from the original purchase date.*

In the unlikely event you experience any problems with your Octobo, please contact Customer Support at help@playoctobo.com. If the support team is unable to solve the issue, they will provide instructions regarding how to have your Octobo serviced if it is under warranty.

Shipping charges or taxes may apply.

The warranty does not cover damage resulting in abnormal, abusive, incorrect use, negligence and/or accidents from non-observance of product guidelines.

Thinker-Tinker, Inc. reserves the right of refusal, repair, replacement, or refund.

For product returns, a copy of the original invoice, bill or receipt is required along with your full address and contact information.

 

*Crowdfunding backers are given a limited repair hardware warranty for defective products until September 30, 2019.

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