ABOUT THINKER-TINKER

Thinker-Tinker is a team of passionate designers based in Los Angeles, CA. We are a tech company on a journey to create smart companions for kids with a true personality, which is also an expandable platform to support meaningful, interactive play in multiple domains!

Thinker-Tinker products are designed by mom, for families. We are on a mission to transform passive screen time into mindful play time through smart plush toys.

Thinker-Tinker toys are perfect for all ages!

With the expanding digital library and stories of Octobo, our smart plush robot grows with your child! Trolls Music Stars (coming soon!) is made for EVERYONE who loves music and Trolls!

Our toys require an account setup which needs to be completed by an adult. Once the account is created and an activity is chosen, your child can interact and play independently.

We are bringing multi-platform experiences to kids and families to promote meaningful, interactive play.

To learn more about the specific educational benefits of Octobo, click here.

Our complete Terms and Conditions can be found here...

To learn more about our Privacy Policy, click here...

Can't find what you're looking for?

If you need help with any of our Thinker-Tinker toys, apps, or online support, email us at hello@thinker-tinker.com
For press inquiries, email press@thinker-tinker.com.

SHIPPING/CHECKOUT

All current promotions and promotional guidelines can be found here.

Additional details on our teacher, military, first responder, and healthcare worker discount can be found here.

We ship select products internationally to select countries. Please refer to the list below of eligible destination countries.

Destination Countries for International Shipments:

Australia (AU), Canada (CA), Denmark (DK), France (FR), Germany (DE), Hong Kong (HK), India (IND), Italy (IT), Japan (JP), Korea (KR), Netherlands (NL), New Zealand (NZ), Singapore (SG), Spain (ES), Sweden (SE), Taiwan (TW), United Kingdom (UK)

*If you would like to place an order to be shipped to a destination country not listed above at this time, please reach out to help@playoctobo.com.

Please make sure you have entered the shipping address with the correct selected country. Please refer to the question above for the current list of eligible destination countries.

Once the shipping address has been entered, it will be a seamless process. After confirming the address, you will be presented with the shipping method and can complete your purchase.

All U.S. orders are shipped via UPS Standard or Ground service. Your shipping method is dependent on your address and will be noted during the checkout process.

International orders are shipped directly from our warehouse in China via standard shipping services. You will be notified of your carrier in your tracking details email.

U.S. orders are shipped out within 2-5 business days. International orders are shipped within 2-10 business days.

We do not ship on the weekends. All orders placed on Saturday or Sunday will be processed on Monday.

Please refer to your tracking confirmation email once your order has been shipped out for detailed delivery information.

Due to the ongoing pandemic, Octobo orders placed during this time will be shipped out within 5 business days of your purchase. Unfortunately, we cannot guarantee the delivery date and orders may experience delays in shipment by the carrier.

For orders outside of the United States, delivery may be further delayed due to international holidays. For information regarding your order, please check your tracking details or email help@playoctobo.com

ORDER INFORMATION

U.S. customers can return their Octobo within 30 days of delivery.* Please refer to our return policy here.

Please email help@playoctobo.com to submit your return request. Shipping fees will apply.

For our Zec Zec Backers, please refer to our Zec Zec return policy here.

*Crowdfunding returns are not accepted.

We do not accept returns of international orders. If there is an issue with your purchase, please contact us at help@playoctobo.com.

All order are covered by a limited warranty.

A limited warranty is given for all Octobo defective products to the original purchaser for a period of twelve months from the original purchase date.*

Shipping charges or taxes will apply.

The warranty does not cover damage resulting in abnormal, abusive, incorrect use, negligence and/or accidents from non-observance of product guidelines. Thinker-Tinker, Inc. reserves the right of refusal, replacement, or refund.

Find out more about our warranty policy here...

*For our crowdfunding backers, a limited repair warranty is given for defective products twelve (12) months after the date of shipment.

OCTOBO DETAILS

Our Thinker-Tinker apps are run on iOS 6.0 and up, Android 6.0 Marshmallow and up, and Amazon Fire OS 5.6.4.0 and up.

Octobo is compatible with mobile devices up to 8 inches. For the best experience, we recommend using a 7-8" tablet, like the iPad mini or Amazon Fire (7th Generation).

The product does not come with a tablet. Compatible devices and operating systems can be found above.

Nope! Octobo connects to your device via Bluetooth automatically. Wifi is not required in order to enjoy the play experience. However, you will need Internet access to download the app from the app store.

Octobo is very easy to clean. We handpicked his custom, hypoallergenic fabric, which has very short fur and is therefore easy to wipe clean. Because Octobo has sensors in his body, we do not recommend soaking the plush in water.

According to Android developer guide for bluetooth, we must require user's fine location permission. Namely, when using bluetooth, Android thinks we are able to get location information from the use of bluetooth, so we have to ask for permission no matter what. However, we can assure you that we do not collect any location information.

iOS doesn't require location permission when using Bluetooth.

To make Octobo work, he needs 4 AA batteries. You can find his battery pack under his back tentacles. We recommend using high-quality, rechargeable batteries to extend play time.

If you have misplaced some of the storykit tokens, please email help@playoctobo.com and we will work with you to replace the lost storykit materials.

Octobo Tip: We suggest storing tokens in Octobo's battery pouch! We have intentionally constructed Octobo to have additional space in the battery pouch so you can keep tokens or his extra leaves in there without worry of them going missing.

Visit our Support Page to find guidance in troubleshooting Octobo.

Can't find what you're looking for? Email us at help@playoctobo.com

TROLLS MUSIC STARS DETAILS

Trolls Music Stars is an integrated musical play experience featuring DreamWorks Trolls.

The fun upbeat musical adventure allows players to customize their own Trolls in-game avatar and challenge their favorite Trolls – like Poppy, Branch, Tiny Diamond and Barb – to epic dance battles! Meet Music Stars here.

Trolls Music Stars is available for iOS and Android users. Find the app on the Apple App Store, Google Play, and Amazon App Store!

Jumpstart your game and unlock limited edition items with Trolls Music Stars Digital Passes.

Trolls Digital Passes are special passes that can be purchased in the game and will allow you to get deluxe character in-game rewards and unlock the AR Marker scanning feature! Click here to learn more about the Digital Passes.

Grab your tickets to unlock exclusive items and scannable AR Markers for daily in-game rewards! Each Digital Pass can be found and purchased in the app.

After purchasing your Digital Pass, download your AR Marker to scan in the game for Daily Bonuses to power up your dance skills (PLUS unlock a daily secret, limited-time battle).

Click here to access each character's unique, scannable AR Marker.

Join our Community!

Back to the Top